Frequently Asked Questions
Below is some of the frequently asked questions we receive. If you still have a question that doesn’t appear in the FAQ then please contact us using the contact page and we will endeavour to answer it.
General FAQ
Bouncyland Barnstaple is a family business, with many years of experience in inflatable hire. We have the largest selection of hire items in North Devon and are committed to customer service and satisfaction. We regularly change our stock so we can provide customers with something new and exciting for any occasion.
Yes, we will do all the hard work leaving you to enjoy your event. We will come and set everything up and at the end will pack everything away. This is all included in the hire price. DIY hire though you need to collect, set up and return the items yourself.
This depends on the item being hired. For example a 12 x12 will on average take around 15-20 minutes to set up, however larger or multiple items will take a little longer. When booking, please tell us what time your event will start and end, so that we can advise what time we will need to arrive to set up the hire items.
Our bouncy castles and inflatable's are available for hire seven days a week, 52 weeks of the year.
All bookings should be made by contacting us on 01271 371138. When you have decided the date, venue and the items you wish to hire please telephone us. Remember: the sooner you book the more choice you will have.
Payment on the day of hire must be made in cash on delivery. Payments being made in advance must have cleared before the day of hire. If you are hiring for a wedding or other large event, we will require payment in advance.
Yes, please tell us at the time of booking and we will can include a copy of this along with the hire contract at no extra charge.
Unfortunately, we cannot promise the sun will shine, so if it is very bad weather and you wish to cancel, please telephone and cancel giving the most amount of notice possible. If you cancel more than 1 hour before delivery is due there will be no charge. However should we attempt to make delivery and you subsequently decide to cancel we will require payment.
We can offer a discount if two or more items are hired for the same event. Discounts will depend on the items booked and are at our discretion.
Hire time is on average 5-8 hours. The length of time may vary depending on your specific needs. Should you only require an inflatable for a few hours, such as for an indoor event, the hire price will remain the same as the work involved for us remains the same. Collections are before 6 PM for children's equipment, whilst Adult equipment is collected between 7-8 PM.
Yes, the cost is the day rate of hire + 50%. Overnight hire is only available on adult equipment. Overnight hire must be in a secure garden/venue and you must accept full responsibility for all of the hired equipment. Overnight hire is at our discretion and we may refuse any overnight hire if we deem the venue to be unsuitable. Collection will be arranged for the following morning.
We are able to take bookings at the last minute subject to availability, but we do recommend you book as early as possible as the earlier you book the better the selection will be to choose from.
We now offer a DIY range which can be collected from us. DIY hire still needs to be booked in advance, please telephone us to arrange a booking.
No. Due to insurance and safety reasons once a member of our staff has installed the inflatable it must not be moved or re-positioned under any circumstances. We will of course discuss with you where the inflatable is to be situated so that there is no need to move it.
Please measure the area to ensure what you have booked will fit. If you are unsure telephone us and we will help. You also need to ensure the chosen area has sufficient height.
We will require clear access to deliver the hire item. All inflatables will be loaded on to a sack trolley, therefore we need access to be at least 3ft (91cm) wide. Please clear the surface area where the hire item is to be located. Please be especially vigilant of any glass, sharp objects, dog mess and anything else that could damage the inflatable or injure the users.
If you have animals or children or even adults that bite, bark or are scary then please keep them indoors until delivery of hire item has been completed and the driver has left the premises.
It would also be helpful if you could forewarn us of any issues with access like stairs or narrow paths that lead to the area that the hire item will be kept.
The area should be flat and clear. We can locate hire item's on grass, a driveway or decking. Please confirm area type at time of booking to ensure we have correct anchorage for hire item. Sumo or gorilla wrestling is only allowed on grass or for indoor hire.
Each inflatable has specific measurements on each description on the website. This is the square size of the inflatable and not the area needed. Each inflatable needs 1 ft down each side, 5 ft at the back of the inflatable for the blower tube and 5 ft at the front for safety mats. For example a 12ft x 12ft bouncy castle would need a square area of 14 x 22ft. If you are unsure if the inflatable you have booked will fit then please contact us and we will help.
If the item is going indoors then please ensure there is sufficient height for the inflatable to be fully erected.
Yes, We have a selection of hire items that are suitable for indoor and outdoor use. Our indoor selection may only be used indoors. Our outdoor range is intended for outdoor use but can be used indoors subject to suitability and permission of the venue management.
We don't supply trained staff to supervise events unfortunately. Should your event require supervision it is up to you to ensure you have adequate supervision to cover your event. All hire items must be supervised at all times by 1 or more adults aged 18 years of over.
Yes, the blower must be running constantly whilst the bouncy castle, slide or inflatable is in use. If the blower is turned off the castle will deflate.
Yes, it is perfectly fine to turn the blower off when the inflatable is not in use, be sure there are no users on the inflatable before turning it off, also make sure when turning it back on users are not allowed on until it has fully inflated.
Yes, we do have public liability insurance. Public liability insurance covers us for accidents which were our fault. We cannot be held responsible for accidents which occur through misuse or not following the terms and conditions of hire (a copy of which is given to you on the day of hire). If you are concerned about insurance for your event we recommend you contact your household insurer to confirm what cover they already offer you or any additional cover they can offer you.
If you follow the requirements stated in our terms and conditions and operating instructions for our hire items and provide good supervision at all times then they are incredibly safe.
Yes, all of our inflatables are subject to hire instructions and terms and conditions of use. We supply a copy of these instructions and a hire agreement which is given to you at the time of delivery.
Yes, we supply safety mats with all inflatables where the HSE safety regulations require us to do so. Should you require additional safety mats, please let us know at the time of booking.
Yes, all of our hire items have a specific age limit and maximum amount of people allowed on at any one time. This information can be found in the description of each item throughout the website.
Yes, we not only supply children's items but also many items for adults too. These can be found at the end of the outdoor selection page or the adult selection page.
One of our small bouncy castles or ball pools could be used by young children as long as they are under the maximum age for that particular inflatable.
When the item is delivered, you will be shown that it is in perfect working order. If it is not in full working order, or has otherwise sustained damage while in your care, we will expect you to be able to cover the costs of repair by our technicians. Under no circumstances should you attempt any form of repair yourself. You should also stop using the item and call us to report the damage.
If the dirt can be removed with a damp cloth, please feel free to remove it. If the dirt is stubborn, then please call the number on your hire paperwork for advice. Under no circumstances should you use any form of cleaning materials on our equipment. Harsh cleaning chemicals can damage the inflatable and you could incur costs for the repair.
You will need to judge for yourself what the best course of action will be. Please ensure you have procedures in place to allow you to deal with any emergencies that might occur. All accidents must be reported to us within 48 hours, either by informing one of our staff or by calling us on 01271 371138.
A violent burst is almost impossible. It is more likely that the inflatable will become softer and deflate slowly. If this should happen you must stop using the inflatable immediately and call us so we can deal with it. Under no circumstances should you continue to use the inflatable. In the event of damage caused by mis-use or negligence, we will expect you to cover all costs of repairs undertaken by one of our technicians.
In the event of a power cut you will need to remove all the users quickly and safely from the inflatable. The inflatable will deflate slowly allowing people to get off. If the power can be reset the blower can be started and the item used again. If the blower fails to restart after a power outage please call us for advice on how to deal with it.
Only you will be able to ascertain the competencies of the persons in your care. As requirements and competencies can differ based on a variety of factors, it is regrettably not possible for us to advise on this. We maybe able to offer some further advice if you call us with your requirements.
In the unlikely event that you are in any way dissatisfied with our service, please notify us immediately and we will endeavour to rectify the matter as soon as possible. We strive to keep our customers happy, which is why many people come back to us time after time, for all their inflatable needs. Please kindly note that you should raise your enquiry as soon as possible - we cannot investigate issues after 7 days from the end of the hire period.
Yes - you can find a copy of our terms on the information page.
Yes - our privacy policy and copyright notice can be found on the information page.
You can contact us with any question you may have that has not been covered on this page and we will be happy to help. Please use the contact form on the contact page or alternatively give us a call on 01271 371138.
Bouncyland Barnstaple is a family business, with many years of experience in inflatable hire. We have the largest selection of hire items in North Devon and are committed to customer service and satisfaction. We regularly change our stock so we can provide customers with something new and exciting for any occasion.
Yes, we will do all the hard work leaving you to enjoy your event. We will come and set everything up and at the end will pack everything away. This is all included in the hire price. DIY hire though you need to collect, set up and return the items yourself.
This depends on the item being hired. For example a 12 x12 will on average take around 15-20 minutes to set up, however larger or multiple items will take a little longer. When booking, please tell us what time your event will start and end, so that we can advise what time we will need to arrive to set up the hire items.
Our bouncy castles and inflatable's are available for hire seven days a week, 52 weeks of the year.
All bookings should be made by contacting us on 01271 371138. When you have decided the date, venue and the items you wish to hire please telephone us. Remember: the sooner you book the more choice you will have.
Payment on the day of hire must be made in cash on delivery. Payments being made in advance must have cleared before the day of hire. If you are hiring for a wedding or other large event, we will require payment in advance.
Yes, please tell us at the time of booking and we will can include a copy of this along with the hire contract at no extra charge.
Unfortunately, we cannot promise the sun will shine, so if it is very bad weather and you wish to cancel, please telephone and cancel giving the most amount of notice possible. If you cancel more than 1 hour before delivery is due there will be no charge. However should we attempt to make delivery and you subsequently decide to cancel we will require payment.
We can offer a discount if two or more items are hired for the same event. Discounts will depend on the items booked and are at our discretion.
Hire time is on average 5-8 hours. The length of time may vary depending on your specific needs. Should you only require an inflatable for a few hours, such as for an indoor event, the hire price will remain the same as the work involved for us remains the same. Collections are before 6 PM for children's equipment, whilst Adult equipment is collected between 7-8 PM.
Yes, the cost is the day rate of hire + 50%. Overnight hire is only available on adult equipment. Overnight hire must be in a secure garden/venue and you must accept full responsibility for all of the hired equipment. Overnight hire is at our discretion and we may refuse any overnight hire if we deem the venue to be unsuitable. Collection will be arranged for the following morning.
We are able to take bookings at the last minute subject to availability, but we do recommend you book as early as possible as the earlier you book the better the selection will be to choose from.
We now offer a DIY range which can be collected from us. DIY hire still needs to be booked in advance, please telephone us to arrange a booking.
No. Due to insurance and safety reasons once a member of our staff has installed the inflatable it must not be moved or re-positioned under any circumstances. We will of course discuss with you where the inflatable is to be situated so that there is no need to move it.
Please measure the area to ensure what you have booked will fit. If you are unsure telephone us and we will help. You also need to ensure the chosen area has sufficient height.
We will require clear access to deliver the hire item. All inflatables will be loaded on to a sack trolley, therefore we need access to be at least 3ft (91cm) wide. Please clear the surface area where the hire item is to be located. Please be especially vigilant of any glass, sharp objects, dog mess and anything else that could damage the inflatable or injure the users.
If you have animals or children or even adults that bite, bark or are scary then please keep them indoors until delivery of hire item has been completed and the driver has left the premises.
It would also be helpful if you could forewarn us of any issues with access like stairs or narrow paths that lead to the area that the hire item will be kept.
The area should be flat and clear. We can locate hire item's on grass, a driveway or decking. Please confirm area type at time of booking to ensure we have correct anchorage for hire item. Sumo or gorilla wrestling is only allowed on grass or for indoor hire.
Each inflatable has specific measurements on each description on the website. This is the square size of the inflatable and not the area needed. Each inflatable needs 1 ft down each side, 5 ft at the back of the inflatable for the blower tube and 5 ft at the front for safety mats. For example a 12ft x 12ft bouncy castle would need a square area of 14 x 22ft. If you are unsure if the inflatable you have booked will fit then please contact us and we will help.
If the item is going indoors then please ensure there is sufficient height for the inflatable to be fully erected.
Yes, We have a selection of hire items that are suitable for indoor and outdoor use. Our indoor selection may only be used indoors. Our outdoor range is intended for outdoor use but can be used indoors subject to suitability and permission of the venue management.
We don't supply trained staff to supervise events unfortunately. Should your event require supervision it is up to you to ensure you have adequate supervision to cover your event. All hire items must be supervised at all times by 1 or more adults aged 18 years of over.
Yes, the blower must be running constantly whilst the bouncy castle, slide or inflatable is in use. If the blower is turned off the castle will deflate.
Yes, it is perfectly fine to turn the blower off when the inflatable is not in use, be sure there are no users on the inflatable before turning it off, also make sure when turning it back on users are not allowed on until it has fully inflated.
Yes, we do have public liability insurance. Public liability insurance covers us for accidents which were our fault. We cannot be held responsible for accidents which occur through misuse or not following the terms and conditions of hire (a copy of which is given to you on the day of hire). If you are concerned about insurance for your event we recommend you contact your household insurer to confirm what cover they already offer you or any additional cover they can offer you.
If you follow the requirements stated in our terms and conditions and operating instructions for our hire items and provide good supervision at all times then they are incredibly safe.
Yes, all of our inflatables are subject to hire instructions and terms and conditions of use. We supply a copy of these instructions and a hire agreement which is given to you at the time of delivery.
Yes, we supply safety mats with all inflatables where the HSE safety regulations require us to do so. Should you require additional safety mats, please let us know at the time of booking.
Yes, all of our hire items have a specific age limit and maximum amount of people allowed on at any one time. This information can be found in the description of each item throughout the website.
Yes, we not only supply children's items but also many items for adults too. These can be found at the end of the outdoor selection page or the adult selection page.
One of our small bouncy castles or ball pools could be used by young children as long as they are under the maximum age for that particular inflatable.
When the item is delivered, you will be shown that it is in perfect working order. If it is not in full working order, or has otherwise sustained damage while in your care, we will expect you to be able to cover the costs of repair by our technicians. Under no circumstances should you attempt any form of repair yourself. You should also stop using the item and call us to report the damage.
If the dirt can be removed with a damp cloth, please feel free to remove it. If the dirt is stubborn, then please call the number on your hire paperwork for advice. Under no circumstances should you use any form of cleaning materials on our equipment. Harsh cleaning chemicals can damage the inflatable and you could incur costs for the repair.
You will need to judge for yourself what the best course of action will be. Please ensure you have procedures in place to allow you to deal with any emergencies that might occur. All accidents must be reported to us within 48 hours, either by informing one of our staff or by calling us on 01271 371138.
A violent burst is almost impossible. It is more likely that the inflatable will become softer and deflate slowly. If this should happen you must stop using the inflatable immediately and call us so we can deal with it. Under no circumstances should you continue to use the inflatable. In the event of damage caused by mis-use or negligence, we will expect you to cover all costs of repairs undertaken by one of our technicians.
In the event of a power cut you will need to remove all the users quickly and safely from the inflatable. The inflatable will deflate slowly allowing people to get off. If the power can be reset the blower can be started and the item used again. If the blower fails to restart after a power outage please call us for advice on how to deal with it.
Only you will be able to ascertain the competencies of the persons in your care. As requirements and competencies can differ based on a variety of factors, it is regrettably not possible for us to advise on this. We maybe able to offer some further advice if you call us with your requirements.
In the unlikely event that you are in any way dissatisfied with our service, please notify us immediately and we will endeavour to rectify the matter as soon as possible. We strive to keep our customers happy, which is why many people come back to us time after time, for all their inflatable needs. Please kindly note that you should raise your enquiry as soon as possible - we cannot investigate issues after 7 days from the end of the hire period.
Yes - you can find a copy of our terms on the information page.
Yes - our privacy policy and copyright notice can be found on the information page.
You can contact us with any question you may have that has not been covered on this page and we will be happy to help. Please use the contact form on the contact page or alternatively give us a call on 01271 371138.
